Gamification Mechanic Monday: Chat
We probably have all tried out chat functions on Skype, Facebook or other systems. The whole idea is to be available for one-to-one interaction either to clarify something for a potential customer or to answer questions. When your business is primarily online, I would say being available for one-to-one support is an added bonus. Most web-business owners don’t have this function enabled.
If you are a traditional business, do you encourage clients to engage with you one-to-one at any point? When you are building an experience, engagement one-to-one allows you learn what your clients really want and also what they may find more difficult. In my coaching practice we often had a coffee online time or coffee face-to-face time as part of the follow-up chat to make sure clients were consistently on track towards their goals. Very often the coffee was enough to keep them on track.
Where will you make time in your business to generate one-to-one chat with customers or employees?